We usually collect personal information directly from you, for example when you send us correspondence by e-mail or in writing, deal with us over the telephone or in person, or contact us, or place an order through our website. The types of personal information that we collect will depend on the nature of the interaction between you and BISSELL and may include your name, address, email address , telephone number, credit card information (if you make a purchase through our website), and certain demographic information.
Use and disclosure of personal information
BISSELL will use the information you provide to:
- fulfill your request;
- provide you with our products or services;
- to provide ongoing support or help to manage products, for example if you have a query;
- to communicate with you.
In addition, if you sign up for our member services and join our email list, BISSELL and its partners (e.g., our third-party service providers assisting us with website support, promotion fulfillment, etc.) may also occasionally distribute information and offers that may be of interest to you. By signing up for our member services, you consent to BISSELL and its partners contacting you by email, telephone or hard copy mail.
If BISSELL collects your personal information for any other purpose, we will generally let you know that purpose at the time we collect the information.
Disclosure of personal information
BISSELL aims to confine its disclosure of personal information to the primary purpose for which it has been collected, or for a related purpose. This means BISSELL will usually only disclose personal information in connection with its business and administrative functions, including when disclosure is necessary to provide you with a product or service that you have requested, helping us with the running of our organization, or for security reasons.
For example, if you provide your credit card information to BISSELL to purchase products through our website, the credit card details will be encrypted and stored on a secure server and provided to a third party credit card processor and authenticator for payment purposes, and your name and address will be provided to the company that ships our merchandise.
BISSELL may also disclose personal information in response to law enforcement activity, to enforce its contracts or property rights, or when required by law. Information we collect may also be transferred in connection with the sale or merger of the company or any division or business line of the company to which the information relates. If we hire any third-parties to perform services relating to the way our website functions, we will require them to protect your personal information in the same way that we do. As a general rule, BISSELL will not sell, rent or loan your personally identifiable information to others for advertising or similar purposes.
Overseas transfers and disclosures of personal information
When you send personal information to BISSELL, the personal information will be shared amongst the BISSELL corporate group, including entities which may be located in Australia and the United States. In addition, the personal information may be stored on servers in Australia and the United States. As noted above, we may send your personal information to third parties for the purposes of meeting your requests, such as credit card processors and shippers of our merchandise, who are likely to be located in Australia and the United States.
You consent to us disclosing your personal information to the third parties and overseas recipients listed above, and similar organisations who may in turn provide your information to other third parties (for example, for marketing purposes). You can withdraw your consent at any time by informing us in writing that you withdraw that consent. If you do not permit the disclosure of some personal information as BISSELL requests, BISSELL then may not be able to meet its legal obligations and may not be able to do business with you. If this is the case, we will let you know.
Access and correction of your personal information
BISSELL aims to keep all personal information that we hold accurate, complete and up-to-date. In some circumstances, you may also have a right to request access to your personal information and request correction. We encourage you to tell us if you change your contact details. If you would like to access, or correct the personal information held about you, please contact us at firstname.lastname@example.org or phone us at 1300 247 735.
To make changes to your email subscription without logging in, please visit Email Subscriptions. If you would like to edit your name and personal information or be removed from our email list, please do so at My Profile. To make any of these changes or delete your account, contact us at Customer Care or send your request to BISSELL Homecare, Inc., 2345 Walker Avenue NW, Grand Rapids, MI 49544.
Computer Tracking and Identifiable Information
The BISSELL websites use domain names (not e-mail addresses) to track user behavior within our website. This tracking data helps us determine how to upgrade and enhance our website and make it more enjoyable for our users. Because BISSELL does not trace or extract personal user information, the data that is collected is and can only be used for statistical purposes. These statistics are considered confidential and are held to the same privacy standards as personal information. Also, because we do NOT use e-mail addresses for our tracking, you can be assured we are not integrating these statistics with your personal e-mail address. As a service to our regular users, BISSELL, in conjunction with its ad management partner, DoubleClick, uses pixels or transparent GIF files that recognize specific users and their preferences by recognizing "cookies", small text files that save you the time of having to register each time you visit our website. The information that is collected is anonymous and not personally identifiable. It does not contain your address, telephone number or email address. If you do not wish to accept cookies, the “help" section of your browser’s toolbar will likely tell you how to prevent your browser from accepting cookies, how to have the browser alert you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, however, you may not be able to take advantage of all of our website’s features.
BISSELL protects the security of your information, including credit card information provided for purchases, which it encrypts, using Secure Socket layers (SSL), for transmission to our secure servers. While we consider online security a priority and take all reasonable steps to secure your personal information, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.
If you have any questions or would like to make a complaint about BISSELL's compliance with the applicable privacy laws, please contact our National Marketing Manager at 42 Rocco Drive Scoresby VIC 3179 in writing.
BISSELL will consider the question or complaint, investigate the matter if appropriate, and provide a response within 30 days. Whilst we will do our best to answer your question or resolve your complaint, if you feel it remains unresolved or you wish for further investigation to take place, you should contact the relevant governmental authority in your jurisdiction.
This policy applies to all BISSELL websites. From time to time, we may include on our website links to other websites. BISSELL is not responsible for the operation or collection of any information from any website operated by third parties.
Who can use our website
BISSELL intends its website for use only by individuals who are 18 years of age or older and will not knowingly collect personally identifiable information from anyone under the age of 18. If you are not at least 18 years old, please do not submit any information to BISSELL websites.
Login and password
For websites that require a user login and/or password, you are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your online account, whether or not authorized by you. You agree to immediately notify BISSELL of any unauthorized use of your login or password.
Content of submissions to BISSELL websites
You alone are responsible for the content of your submissions to BISSELL websites, and the consequences of any such messages. BISSELL reserves the right not to post your submissions, and/or terminate your user account (on bissell.com websites that offer this service) should BISSELL become aware and determine, in its sole discretion, that you are violating any of the following guidelines.
- Only personal messages relevant to the purpose of the website are allowed. Commercial use of any BISSELL website is strictly prohibited.
- The BISSELL websites contain the intellectual property of BISSELL, including content that is protected by copyrights, trademarks and other intellectual and proprietary rights. You are allowed only to make a single personal copy of BISSELL content, for your personal use, but may not otherwise copy, reproduce, or otherwise commercially exploit BISSELL’s website content.
- By submitting content, which shall include your member name, to any “public area" of BISSELL websites, you agree and acknowledge that it will be published to all and is NOT confidential and agree and acknowledge that BISSELL and all other members shall have the right to access, display, view, store and reproduce such content without further permission.
- ANYTHING CONTAINED HEREIN TO THE CONTRARY NOTWITHSTANDING, BY SUBMITTING CONTENT TO ANY COMMENT AREAS, EXPERT AREAS, QUESTION AND ANSWER OR DISCUSSION FORUMS, SWEEPSTAKES, CONTESTS OR ANY OTHER AREA ON THE BISSELL WEBSITES, YOU HEREBY EXPRESSLY PERMIT BISSELL TO IDENTIFY YOU AS THE CONTRIBUTOR OF SUCH CONTENT IN ANY PUBLICATION IN ANY FORM, MEDIA OR TECHNOLOGY NOW KNOWN OR LATER DEVELOPED IN CONNECTION WITH THE CONTENT, UNLESS YOU OTHERWISE NOTIFY THE BISSELL LEGAL DEPARTMENT IN WRITING AT THE TIME YOU SUBMIT THE CONTENT THAT YOU DO NOT WISH TO BE IDENTIFIED.
- Disclaimer of warranties:
SUBJECT TO THE NON-EXCLUDABLE GUARANTEES, BISSELL MAKES NO WARRANTY THAT THE BISSELL WEBSITES WILL MEET YOUR REQUIREMENTS, OR THAT THE BISSELL WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES BISSELL MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE BISSELL WEBSITES. TO THE EXTENT PERMITTED BY LAW, BISSELL WILL NOT BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR NOT, WHICH MAY RESULT FROM THE UNAVAILABILITY OR MALFUNCTION OF THE BISSELL WEBSITES.
YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE BISSELL WEBSITES IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
YOU UNDERSTAND AND AGREE THAT BISSELL DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION IN OR PROVIDED IN CONNECTION WITH THE BISSELL WEBSITES. BISSELL IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS OR FOR THE RESULTS OBTAINED FROM THE USE OF SUCH INFORMATION. THE INFORMATION IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER THE BISSELL WEBSITES NOR ITS MEMBERS, WHILE SUCH MEMBERS ARE PARTICIPATING IN THE BISSELL WEBSITES, ARE ENGAGED IN RENDERING LEGAL, MEDICAL, COUNSELING OR OTHER PROFESSIONAL SERVICES OR ADVICE. BISSELL ENCOURAGES YOU TO SEEK APPROPRIATE PROFESSIONAL ADVICE OR CARE FOR ANY SITUATION OR PROBLEM WHICH YOU MAY HAVE.
BISSELL SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED, OR ALLEGED TO HAVE BEEN CAUSED, DIRECTLY OR INDIRECTLY, BY THE INFORMATION OR IDEAS CONTAINED, SUGGESTED OR REFERENCED IN THE BISSELL WEBSITES. YOUR PARTICIPATION IN THE BISSELL WEBSITES IS SOLELY AT YOUR OWN RISK.NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE BISSELL WEBSITES OR THROUGH BISSELL, ITS EMPLOYEES, CONSULTANTS AND/OR EXPERTS SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
BISSELL IS NOT RESPONSIBLE FOR THE CONTENT ON THE INTERNET OR WORLD WIDE WEB PAGES THAT IS CONTAINED OUTSIDE THE BISSELL WEBSITES.
- As a convenience to our members, we may provide links to resources that are beyond our control. We make no representations as to the quality, suitability, functionality or legality of any websites to which we may provide links, and you hereby waive any claim you might have against BISSELL with respect to such websites.
- Notification of Any Possible Copyright Infringement
In the event you believe that material or content published on a BISSELL websites may infringe on another's or your copyright, please provide detailed written notice of such possible infringement to General Counsel, BISSELL Homecare, Inc., 2345 Walker, N.W., Grand Rapids, MI, 49544, send a detailed e-mail message to email@example.com.
- Limitation of Liability
ASIDE FROM THE NON- EXCLUDABLE GUARANTEES, BISSELL EXCLUDES ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE BISSELL WEBSITES OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE BISSELL WEBSITES OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES EVEN IF BISSELL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Questions or Comments
We appreciate your business and respect your personal privacy.