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FAQs

Q. What is your return policy?

Should you receive your BISSELL Outlet Store purchase and decide that you no longer require the product for whatever reason, they can be returned within 7 working days of your receipt of the goods.

 

Q. What is your refund policy?

To receive a refund you must comply with the following:

  • have proof of purchase (receipt, credit statement or invoice);
  • the products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
  • the product you are returning is currently ranged by us;
  • you return the product within 7 working days of purchasing it from us; and you bear all costs, such as shipping and insurance, related to the return of the product to us

 

Q. What do I do if I am having a problem with my machine?

If you are having trouble operating your machine please revert to the User Guide, if you are still having trouble with your machine please contact Customer Service on 1300 BISSELL (247735),  Monday – Friday 8.30am - 4.30pm AEDT (Melbourne) or send an enquiry online.

 

Q. How long will my order take to arrive?

Delivery times can range from 1-10 business days within Australia, depending on distance from Melbourne. Delivery is free if your order is over $150. Postage for deliveries under $150 cost $12.50.

 

Q. Where do I get more information about the products

You can contact customer service on 1300 BISSELL (247735) Monday – Friday 8.30am - 4.30pm AEDT (Melbourne) or go to www.bissell.com.au.

 

Q. What payment methods can I use?

We accept Credit Card or PayPal payments.

 

Q. Do your products come with an Extended Warranty?

Extended warranties are not available.

 

Q. Where can I purchase accessories for my machine?

You can contact customer service on 1300 BISSELL (247735) Monday – Friday 8.30am - 4.30pm AEDT (Melbourne).

 

Q. How can I receive 10% off my next purchase on the BISSELL Outlet Store?

New subscribers to the BISSELL Outlet Store mailing list will receive a 10% discount coupon to be used at checkout when purchasing from the site. This coupon is valid for single use only and there is a limit of one coupon per customer.  Subscribers to the BISSELL Outlet Store mailing list will receive information on the latest sales, promotions and new product release from BISSELL Australia. By subscribing customers agree with our privacy policy.

 

Q. Are my personal details and payments secure on your website?

All your personal details and transactions are secure with a COMODO SSL 256 bit encryption key.

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Subscribe to the BISSELL Bark Club and receive a coupon code by email for 10% off your next online purchase.


For more information, please read our FAQs. By subscribing you agree with our privacy policy. Signup offer not available in addition to other discount code offers.

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